Civita311 Service Request App for Cities Over 5,000 Residents

Choose an affordable Civita311 solution built for cities with larger service needs.

Select a flexible plan with higher request limits, additional staff users, expanded storage, detailed reporting and more community engagement features to support efficient resident service management.

Free311 No-Cost Government Program
✓ $0 setup ✓ $0 monthly subscription ✓ No credit card ✓ No obligation to upgrade ✓ City retains ownership/control of data ✓ No selling of resident information

Civita Community Pro

For communities that need more capacity and employee access.

$349.99 /month

Setup and exact inclusions may vary.

  • Resident and field-service applications
  • Email and push notifications
  • Up to 350 issues per month
  • Up to 35 employee users
  • Expanded administration tools
Contact US for Details

Civita Community Engage

For communities with higher usage and broader engagement needs.

$599.99 /month

Setup and exact inclusions may vary.

  • Resident and field-service applications
  • Expanded notifications and storage
  • Up to 1,000 issues per month
  • Advanced analytics
  • Additional engagement capabilities
Contact US for Details

Need More? Add Services as Your Community Grows.

Stay on your current Civita 311 plan and add only the capacity or services you need. Additional usage and optional services can be added at any time as your community grows.

👤

Additional Staff User

One additional administrative or staff user.

$7.50 /month
📊

Additional Issue Capacity

Add up to 1,000 additional service requests per month. (Includes 10 GB storage and 5,000 API calls.)

$45 /month
📅

Unlimited Events

Expand your plan to support unlimited community events.

$20 /month
🔔

Unlimited In-App Notifications

Send unlimited in-app notifications to keep residents informed.

$20 /month
🌐

Additional Language

Add another supported language to your community experience.

$25 /month

Additional Usage

Usage charges apply only when the included allowance for your plan is exceeded.

💬

SMS / Text Messages

$0.035
per additional message
✉️

Email Messages

$0.005
per additional email
🗄️

Additional Storage

$0.35
per GB / month
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API Calls

$0.01
per additional call
API usage may include: Geocoding (address lookup), map loads, location searches, autocomplete requests, data retrieval (places, contact info, etc.) and other third-party location or mapping services.