Community Issue Reporting
Residents can submit potholes, graffiti, streetlight problems, and other concerns using photos and geo-location.
Free311 by Civita App
Free Mobile 311 App for Small Cities and Towns
Designed for qualifying U.S. towns and cities with 5,000 residents or fewer, Free311 provides a simple way for residents to report local issues, follow request updates, and stay connected with their local government.
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Designed for Cities
Under 5,000 Residents
Under 5,000 Residents
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No Setup Fee
Shared App (Multiple Cities)
Civita 311 App
$149/month
Shared App Option
- Residents download the Civita 311 app from the Apple App Store or Google Play.
- They select their city from a list within the app.
- A cost-effective solution with all core 311 features.
Dedicated City App (Your Brand)
Community Pro
$349.99/month
Dedicated City App
- Your city's branded app on App Stores.
- Direct search download.
- Advanced customization.
Community Engage
$599.99/month
Dedicated City App
- Full dedicated portal & apps.
- Custom integrations.
- Expanded analytics.
Everything Small Cities Need to Launch
A simple 311 mobile app and resident engagement platform built for cities seeking convenient issue reporting and community communication without the cost or complexity.
Resident Notifications
Keep community members updated when a service request is received, assigned, changed, or resolved.
City Staff Dashboard
Manage, prioritize, and route reports efficiently with an intuitive cloud-based staff console.
The Free Plan
What’s included
A ready-to-launch portal for eligible small cities, towns, and villages.
✓City-branded web portal
✓Email notifications
✓Resident mobile reporting
✓Basic reporting dashboard
✓Up to 100 requests per month
✓Community announcements
✓Two staff users
✓QR code generator
Need more? Upgrade later for additional users, work orders, AI chatbot, integrations and advanced reporting.
Get Started Free →
How Free311 Works
Simple setup for city administration and an effortless reporting flow for residents.
1
Register City
Claim your town profile and configure your service categories.
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2
Residents Report
Citizens submit local issues with photos and GPS markers.
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3
Resolve & Notify
Staff update issue status and automatically inform citizens.
Frequently Asked Questions
Yes, qualifying U.S. communities under 5,000 residents get access to the core platform at zero monthly cost.
Your municipality retains full data ownership and control at all times. Resident data is never sold.